Your data. Your business.

Lumo collects minimal personal information necessary to process research peptide orders and provide customer support.

Information collected includes: Email address for order confirmation and communication; Shipping address for product delivery; Payment information (processed securely through third-party cryptocurrency payment processors—we do not store payment details); Order history and product preferences; Communications with our support team.

We do not collect unnecessary personal data. We do not use tracking cookies beyond essential functionality cookies required for the website to operate.

Your information is used exclusively for: Processing and fulfilling your orders; Sending order confirmations and shipping notifications; Responding to customer service inquiries; Improving our products and services; Complying with legal obligations.

Lumo does not sell, rent, or share your personal information with third parties for marketing purposes.

We may share limited information with: Shipping carriers (name and address only) to deliver your orders; Payment processors to complete cryptocurrency transactions; Legal authorities if required by law or to protect our rights.

All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for purposes other than providing services to Lumo.

We accept cryptocurrency payments specifically to provide enhanced privacy for our customers.

Cryptocurrency transactions are processed through secure third-party payment providers. We do not have access to your wallet addresses or private keys.

Blockchain transactions are public by nature. While we cannot control blockchain transparency, we do not link your identity to blockchain transaction data in our systems beyond what is necessary for order fulfillment.

We implement industry-standard security measures to protect your personal information, including: Encrypted data transmission (SSL/TLS); Secure server infrastructure; Limited employee access to customer data; Regular security audits and updates.

While we take reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your information.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Order information is retained for 7 years to comply with business record-keeping requirements. Account information is retained while your account is active or as needed to provide services.

You may request deletion of your personal information by contacting support@lumopep.com. Note that we may need to retain certain information to comply with legal obligations.

You have the right to: Access the personal information we hold about you; Request correction of inaccurate information; Request deletion of your personal information (subject to legal retention requirements); Opt out of marketing communications; Object to processing of your personal information.

To exercise these rights, contact us at support@lumopep.com with your request.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Material changes will be communicated via email to registered users. Your continued use of our services after changes constitutes acceptance of the updated policy.